Open Platforms to Unlock your Client Experience
The COVID-19 pandemic has altered most companies’ digital strategies, and almost all are planning to expand their use of APIs to connect with more external stakeholders and exchange additional types of data. As they undertake a digital transformation, many are still navigating fragmented legacy IT ecosystems, siloed data and disjointed processes. Leading companies are realizing the benefits and opportunities fueled by open platforms. These API-driven platforms break monolithic capabilities into individual services, unlocking flexible features that historically have been difficult to access and implement. Krugman and Jones will explain how to accelerate your digital transformation and reimagine the customer experience with the use of open platforms. Learn how to enable personalized policyholder experiences that can be deployed quickly, and leverage existing technology investments while developing a practical roadmap to support your digital initiatives.